Privacy Notice

Last updated: 19 September 2026

CAREBRIDGE ASIA Co., Ltd. (“CareBridge Asia”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, disclose and protect personal data when you contact us, use our website, request our services, or communicate with us through channels such as email, Facebook Messenger, WhatsApp or other communication platforms.

1. Who we are

CAREBRIDGE ASIA Co., Ltd.
Registered office: 1/2, The Connect 24 Village, Soi Chaloem Phrakiat Rama 9 Soi 67, Chaloem Phrakiat Rama 9 Road, Prawet, Bangkok, Thailand.

CareBridge Asia provides healthcare and wellness coordination and related practical support. We do not provide medical diagnosis, treatment or clinical care. Medical services are provided directly by licensed healthcare professionals and healthcare facilities.

2. Personal data we may collect

Depending on your enquiry or the services you request, we may collect:

  • Name and contact details
  • Nationality or country of residence
  • Passport or travel-related information where necessary for arrangements
  • Preferred communication method
  • Information about your healthcare or wellness needs
  • Appointment and service preferences
  • Travel, accommodation and transportation information
  • Information you provide when communicating with us
  • Information relating to payments or transactions where applicable

Health information

If you choose to provide information about your health, medical condition, treatment or healthcare needs, this may constitute sensitive personal data under applicable data protection law.

We will only collect, use or disclose such information where permitted by applicable law and, where required, with your explicit consent.

Please do not send medical records, test results, photographs or other detailed medical information through our website contact form or social media unless we specifically request and provide an appropriate secure channel.

3. How we collect personal data

We may collect personal data:

  • Directly from you through our website or enquiry forms
  • By email, telephone or other communication channels
  • Through Facebook Messenger, WhatsApp or similar platforms
  • During consultations or communications with you
  • From healthcare providers or other service providers where you authorise or request us to coordinate services on your behalf

4. How we use your personal data

We may use personal data to:

  • Respond to enquiries and requests
  • Understand your requirements and identify appropriate coordination options
  • Communicate with healthcare, wellness or other service providers on your behalf
  • Coordinate appointments and related arrangements
  • Coordinate accommodation, transportation, interpretation or other practical services where requested
  • Communicate with you before, during and after your visit
  • Process payments and maintain business records where applicable
  • Improve our services and website
  • Comply with legal and regulatory obligations
  • Protect our rights, safety and legitimate business interests where permitted by law

5. Legal bases for processing personal data

We will not use your personal data for purposes that are incompatible with the purposes described above without informing you and, where required, obtaining your consent.

Depending on the circumstances, we may process personal data on one or more of the following legal bases permitted under applicable Thai data protection law:

  • Performance of a contract or steps taken at your request before entering into a contract, where processing is necessary to provide or arrange the services you request.
  • Legitimate interests, where processing is necessary for our legitimate business and service-coordination activities and does not override your rights and interests.
  • Compliance with legal obligations, where processing is required by applicable law.
  • Consent, where consent is required by law or where we rely on your consent for a particular purpose.

Where we process health information or other sensitive personal data, we will comply with the additional requirements applicable to such information, including obtaining explicit consent where required by law.

6. Sharing personal data

To provide coordination services, we may need to share relevant information with third parties, such as:

  • Hospitals and healthcare providers
  • Wellness and recovery service providers
  • Accommodation providers
  • Transportation providers
  • Translation or interpretation providers
  • Other service providers involved in arrangements you request

We aim to share only information that is reasonably necessary for the relevant purpose.

We may also disclose information where required by law or to comply with a lawful request from a competent authority.

7. International transfers

Because CareBridge Asia may coordinate services for clients from outside Thailand, personal data may sometimes be transferred to or accessed from another country.

Where applicable, we will take steps required under Thai data protection law to ensure that such transfers are handled appropriately.

8. How we protect personal data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to people who need the information for the relevant business purpose.

Because no method of electronic transmission or storage can be guaranteed to be completely secure, we encourage clients to avoid sending unnecessary sensitive medical information through ordinary email or social media.

9. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Your rights

Subject to applicable law and relevant conditions, you may have rights concerning your personal data, including the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal data in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant data protection authority

If you wish to exercise a right, please contact us using the details below.

11. Contact us about privacy

If you have questions about this Privacy Notice or wish to exercise your rights regarding your personal data, please contact:

CAREBRIDGE ASIA Co., Ltd.
Bangkok, Thailand
Email: carebridgeasia@gmail.com

We may need to verify your identity before responding to certain requests.

12. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements or data processing practices.

The latest version will be published on this page with the date of the most recent update.